Public Administration
JUNE 2018
IDS Sistemas - Brazil
Public Administration
Public Administration
JUNE 2018
01
CONTEXT
IDS Social is a
web system aimed at municipalities
and cities that need to organize all the process of theirsocial assistance units
,centralizing all the data and user’s records
, as well as theirattendance history
, participation in social programs and receipt of benefits. Users receive training just after the implantation of the software, and if necessary, they have access to a support center via telephone.02
CHALLENGES
1.
Decrease/eliminate the huge flow of attendance of support service
due to doubts caused by problematic interactional flows and bad usability;
2.
Understand the whole attendance & monitoring process of social assistance
for identifying faulty points that cause misunderstanding, overlooked operations, and a lack of contextual functions during the use of the system;
3.
Identify difficulties and propose smart and proactive solutions to help the professionals in their social work.
03
RESEARCH
We started with a facing problem workshop, a general
understanding about social assistance in Brazil
,ways of attendance
,social programs
,granting of benefits to users of the programs
, and then, we did a great field research at CRAS/CREAS. The research goal was to understand the whole attendance process directly with the staff and professionals working at the social center: Receptionist, secretary, social workers, psychologists, lawyers, pedagogues and social educators. Interviews and observations have brought many insights into how the process could be improved.
04
PERSONAS
Mapping out all the professional profiles
that use the IDS Social system,their needs
,difficulties
, andexpectations
.
Before
05
SOLUTION
After having the failures and deficient items all mapped out, we went through a complete ideation process,
and prototypes were made for a new solution,
created based on the best usability practices
specifically to the target audience.Redesign
VIDEO CONCEPT
06
COMPONENT LIBRARY/ STYLE GUIDE
On attach to the main redesigned interfaces, it was delivered a
complete library
with all the components designed viaDesign System
approach, that offers all the patterns needed for the continuity of the software development.
Tags related to case
UX DESIGN
UI DESIGN
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