Rural management
NOVEMBER 2017
CHB Sistemas - Brazil
Rural management
Rural management
NOVEMBER 2017
01
CONTEXT
CHB Sistemas, a company that has been in the market for more than 30 years, offers farm
management software that enables total agricultural control, from input management, planting, to production run-off
. The high demand for support services encouraged the company to seek help in finding and solving the problems that insisted on appearing to users, which were making the project unsustainable.
02
VISIBLE PROBLEMS
Initially, the data indicated that something needed a change, they pointed out big
problems.
-
Too many hours of training for each new user
, which caused extra costs. -
High support service demand
, due to usability failures. -
Dissatisfaction and high-stress level during the system use.
-
Lack of smart and proactive information from the software regarding notifications and support to daily tasks on the rural management.
02
VISIBLE PROBLEMS
Inicialmente, números sinalizavam que algo precisava de mudança, e no geral estes eram
os
principais problemas:
-
Too many hours of training for each new user
, which caused extra costs. -
High support service demand, due to usability failures.
-
Dissatisfaction and high-stress level during the system use.
-
Lack of smart and proactive information from the software regarding notifications and support to daily tasks on the rural management.
03
IDENTIFIED PROBLEMS
The whole research was done through interviews, observations and video analysis of
users interacting to the software, and a complete session of heuristic valuation, which
revealed severe problems that affected the productivity of the staffs who worked
directly to the software:
-
Hostile Interface;
-
Poor use of the interface, and bad distribution of the elements;
-
Incoherent labels;
-
Generic iconography;
-
Overload of information;
-
Navigation Problems;
-
Main processes of the system presenting incongruous and incoherent flows;
-
Lack of proactivity;
04
SOLUTION
For each problem found, solutions were presented:
1. Hostile interface:
Complete redesign, ambiance, colors, and refactoring aligned with the best usability practices;2. Poor use of the interface, and bad distribution of the elements:
Information architecture: Grids, components, menu, resize of search interfaces and general responsivity;3. Incoherent labels:
The labels were improved to inform exactly what it does, or what it is;4. Generic iconography:
The icons were redesigned to express correctly what they represent;5. Overload of information:
Each item on the interface was revised, many of them were considered useless or duplicated, and eventually, removed;6. Navigation Problems:
Breadcrumbs were implemented;7. Main processes of the system presenting incongruous and incoherent flows:
Main processes of the system presenting incongruous and incoherent flows: The information was logically arranged, and in some cases, were split into steps to reduce the complexity of the longer processes.8. Lack of proactivity:
A customized dashboard was developed with panels and charts bringing useful and smart information, elicited from the user research;Redesign
05
DESIGN SYSTEMS
The components were customized to fit the most parts of the system, providing a
consistent visual
. The concept of Design Systems also allowed the modeling of patterns for registers and functionalities with similar behaviors.
06
CONCLUSION
The project had imediate repercussion among the users, which started to get in touch with the
support service not to report problems, but to accomplish the
We trully belive that with work, it is clearly possible to evolve a whole system and make it better day after day,
visual update on the software
.We trully belive that with work, it is clearly possible to evolve a whole system and make it better day after day,
a useful
,pleasing
andpractical system
.Design is magic
.
Tags related to case
UX DESIGN
UI DESIGN
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